One-year limited warranty.
‍
The material warranty starts once the product is delivered to your shipping address. For more information, please see our General terms & conditions of sale.To benefit from a warranty, you must contact our customer service department at support@circular.xyz by indicating that you want to benefit from the warranty and by attaching your purchase invoice and a picture of the product.

What the Material Warranty does not cover
‍
The Circular products that are considered as a consumable (Changeable Outer-shell, Sizing kit, software related and Gift cards);
- Wrong size
- Normal wear and tear of the Product; and more broadly physical damages that appear after the Products are received whether it affects the operation of the Products or not;
- Any software data or algorithm assessment;
- Any use of the Product that is contrary to the usually expected use of the Product and the user guide (circular.xyz/user-guide);
- Any use of a Product that is contrary to or not explicitly authorized within the recommendations published by Circular on the Product;
- Damage caused by or due to an accident, abuse, misuse, corrosion, flood, fire, earthquake or any other external cause;
- Visible defects and cosmetic damages including scratches;
- Consumable parts included in the Circular product, such as batteries, unless product damage has occurred due to a defect in materials;
- Damage resulting from the use of another product than those supplied by Circular with the Product including the use of external software or application;
- Malfunction cause by an attempt to modify the Products;
- A poor maintenance of the Products by the Customer or any third party other than Circular (as non-limited examples: soiling, oxidation, corrosion, rust,...);
- Technical manipulations, including the modification or the repair of the operating system and/or the Products by the Costumer and in case of a repair by any organization that has not previously been approved by Circular; More broadly any modification that hasn’t previously been approved by Circular;
- The fact that Circular's Products and Services operate uninterrupted and error-free.

Circular is not liable for damages resulting from an inability to follow the instructions for use of the Product.

We’ve partnered with Route—an optional package protection and tracking solution—to give our customers the best possible delivery experience. You will be able to take the option or not in your cart. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple stores.

If you have chosen the route protection and experienced an issue with your shipping, please file a claim with Route’s team here.

The term "Product" includes the following products: Circular Ring, Circular Charger and Extension Cable. Changeable Outer-shell and Sizing kit, Software related or Gift cards are considered as consumables and are not refundable nor returnable. According to the article L.221-18 of the French Consumer Code (Code de la consommation), the Customer has the right to return a product for any reason within fourteen (14) calendar days after receiving the Product. The Product must be in its original condition upon receipt and not used. Circular reserves the right to ask for pictures or videos of the product. This period shall run as from the order delivery date (date as per postmark) or ring registration to a Circular accoun .To benefit from a return, you must contact our customer service department at support@circular.xyz by indicating that you want to benefit from a return, you must attach a picture showing the perfect condition and attaching your order number.